Frequently Asked Questions

1. Check in and Check out

Check in: 4:00 pm
Check out: 11:00 am

2. Day Pass

We offer day pass under availability including lounge chairs, towels, showers and WIFI service. The pools are exclusive for guests. Day pass fare is 600$ mexican pesos, which 500$ are consumables at Mangle Beach Bar, where you can enjoy the best food with the best sea view of Holbox.

3. Do you offer PCR and antigen tests?

We cooperate with local clinics which we work together and they can perform your tests quickly and comfortably. Medical staff come to the hotel to perform the tests. All payment is direct with the clinics and the results are ready in 24 hours. Can be booked once you check in at the hotel.

4. Restaurant Hours

Breakfast: 7:30 am to 11:00 am
Lunch: 12:00 pm to 6:00pm
Dinner: 7:00 pm to 10:00 pm

5. Meal plan

Your delicious a-la-carte breakfast is already included in your room rate.

6. Pool Opening

Our pools are open from 8:00 am to 8:00 pm.

7. Is the hotel for adults only or for families?

The hotel has rooms for families, such as the Bungalow Arena and Bungalow Jardín. We also offer beautiful Bungalows and Suites exclusively for adults.

8. Can I bring my pet?

Apologies, our hotel is not Pet Friendly.

9. Changes and Cancellations

We require a minimum of 7 days notice in advance of your arrival date to provide a full refund. The deposit is non-refundable when notice is given fewer than 7 days in advance of the arrival date. Early departures will be fully charged in accordance with the original booking.

10. Internet service

We have WiFi coverage in common areas such as Restaurants. Due to the isolated location of the island, the signal is often intermittent and unreliable, please consider this before booking.

11. Use of Drones and Speakers

Their use is prohibited inside the property.

12. Distance to downtown Holbox

Our hotel is located a kilometer and a half (0.9 miles) from downtown Holbox. You can arrive by taxi, bike or take a relaxing stroll on the beach.

13. Which is the nearest airport?

We recommend arriving at Cancún Airport, which is located about 2 hourS by road from the Port of Chiquilá, followed by another 30 minutes on the ferry to the island. Take this time into account when organizing your flights.

14. Can cars cross to the island?

You will have to leave your car in the Port of Chiquilá as there are no private cars permitted on the island to preserve its beautiful sandy streets. In the Port of Chiquilá you can find a wide choice of parking areas.

15. Whale Shark season

Whale Sharks visit our beautiful island from May to September.

16. I want to host an event with you. How do I contact you?

We will gladly help you to organize Weddings, Yoga Groups and other special events, please send your information to the email and we’ll get back to you with a quote.